Home / Problems / Problem 13

Money we forgot to collect

A deal was won but no invoice went out. An invoice is overdue and nobody noticed. Why it happens, what you can do yourself today, and how AI solves it.

01 / What it looks like

Sound familiar?

02 / Free

What you can do yourself today.

Three steps with no cost and no us. Often that alone cuts the losses noticeably.

01

An invoice on the day of the win

Agree that a deal is not closed until the invoice is issued. Add that field to the deal record.

02

Receivables Friday

Once a week one person goes through the unpaid invoices past their due date. Fifteen minutes.

03

A reminder template

Prepare two texts: a gentle one the day after the due date and a firmer one a week later. With a text ready, writing is easier.

03 / The cause

Why it happens.

Money gets forgotten because deal data sits in the CRM, payment data sits in the books, and nobody is assigned to match them every day.

04 / The fix

How AI solves it.

The manager closed the deal and moved on. The invoice was never issued, or it was issued, the due date passed and no payment came. The CRM knows about deals, the books know about payments, and only the accountant sees both, when there is time.

Rule: the same every timeAI: reads and understands textYour employee: decidesWhat comes in and what comes out

1 · What comes in

in
01
Deals and invoices
From the CRM and books, as they are

2 · What gets done

rule
02
Rules build the list
Won without invoice, invoice overdue
AI
03
AI drafts the reminder
A polite draft for each line

3 · Who decides

person
04
You decide whom to chase
One short list, one decision per line

4 · What comes out

out
05
Note in the CRM
Who was chased, when to check again
Today

Today money is remembered by chance

A deal was closed as won and the invoice never went out. An invoice went overdue and it came up at reconciliation. Nobody is at fault: the data sits in two places, and only memory matches it.

Press “Show how it works”: five steps, one at a time.

When this is usually noticed
SituationNoticed
Won, no invoiceat month-end
Invoice overdueat reconciliation, or never
Client forgot to paywhen cash runs short
Step 1 of 5 · What comes in

The data is taken from where it already lives

Deals from your CRM, invoices and payments from your books. Managers and the accountant fill in nothing extra.

Every morning the system reads them again.

What sits in the CRM and the books
DealStatusAmountInvoice
Client-2, pipe supplywon 07.10₽120,000none
Client-3, paperwon 01.10₽84,000No. 2104, due 05.10, unpaid
Step 2 of 5 · What gets done

Simple rules find what got lost

No AI is needed here. Two checks run, the same every time: a deal was won a while ago and has no invoice; an invoice was issued, the due date passed, no payment. You set the time limits.

Each line of the list shows which rule fired.

Morning check, 19.10
Rule 1: “Client-2, pipe supply” was won 12 days ago, no invoice
Rule 2: invoice No. 2104 (Client-3) is 14 days overdue
✓All other deals and invoices are in order
Step 3 of 5 · What gets done

AI drafts a polite reminder

This is the only place AI is needed: writing the text. It takes the data from the line and writes a calm message in your tone.

The draft sits next to the line. It does not go anywhere by itself.

Reminder draft
Invoice No. 2104
Hello! A reminder about invoice No. 2104 for ₽84,000: the payment was due on 5 October. If it has already been paid, please send the payment order. Thank you!
Step 4 of 5 · Who decides

You decide whom to chase

The owner or accountant gets one short list, the oldest and biggest on top. One decision per line: chase, issue the invoice, or leave it.

Nothing goes to a client without your person. How to treat a long-standing client is your call.

What the owner sees in the morning
Morning list · 2 lines · ₽204,000
Issue invoice: Client-2, ₽120,000, won 12 days ago. Chase: Client-3, invoice No. 2104, ₽84,000, 14 days overdue.
ChaseIssue invoiceLeave
Step 5 of 5 · What comes out

A note in the CRM: who was chased and when to check again

Once you have sent the reminder or issued the invoice, the deal record keeps a note and the date of the next check.

If there is still no payment, the line comes back in the morning list.

Notes in the CRM
DealDoneCheck on
Client-2, pipe supplyinvoice issued 19.1026.10
Client-3, paperreminder sent 19.1026.10

Status: sent by a person

Example on made-up data: the companies, goods and prices are invented for the demo.

How much you earned and never collected

Put in your own numbers: this is your calculation, we promise nothing.

—
₽ a year earned and not invoiced on time
—
—
What waiting costs you
Money not invoiced on time in a year—
That is, per day—
Implementation starts at₽250,000

—

How much of it we can win back, we work out together in the free review.

Some of this money arrives later, after reminders. The calculation shows how much is hanging.

What always stays with a person

  • Whether to chase a client is a person's decision.
  • Your employee issues the invoice.
  • A person sends the message to the client; the system does not.
What's included
  • Connection to your CRM and books (Bitrix24, amoCRM, 1C)
  • Rules for your time limits and amounts
  • A morning list for the owner or accountant
  • Reminder drafts in your tone
  • Notes in the CRM: who was chased and when to check again
  • Training and a 30-day warranty
What we need from you
  • Access to the CRM where deals are kept
  • Access to the books: invoices and payments
  • Someone who decides whom to chase and when
One process automated end to end · 2–6 weeks
from ₽250,000

Not a public offer. The exact price is set after the first call. More on pricing ›

Review my case
05 / Security

Security, point by point.

  1. AI runs on Russian models — YandexGPT or GigaChat.
  2. In operation the system uses Russian models and Russian cloud — your clients' data does not go to foreign services.
  3. Access only to what the task needs. You can revoke it at any time.
  4. Every AI action is logged: you can see what it did and when.
  5. Anything that goes outside — an email, a reply to a client, a document — is approved by your employee first.
06 / Questions

Frequent questions.

Is AI needed here?

Not for the check itself. It is simple rules, and they work the same way every time. AI is used only to draft the polite reminder.

Will the system write to the client by itself?

No. Your employee gets the list, decides whom to chase and sends the message.

How much does it cost?

As one automated process: from ₽250,000, 2–6 weeks.

How is this different from a chatbot that costs a few thousand roubles?

A cheap bot answers questions, and that is all. We build AI into your work: the enquiry lands in your CRM by itself, gets an owner, and the result shows in your reports. Scope and price are fixed before we start, there is a 30-day warranty after launch, and we stay in touch.

Who owns what you set up?

You do. The data, the subscriptions, the accounts and the system itself are in your name. We host nothing and own nothing: we set everything up in your services, under your accounts, and leave. You pay for the subscriptions directly, with no mark-up from us. For the first 30 days after launch, fixes are free. After that, if anything needs fixing or extending, we come back when you ask and reply within one business day.

07 / Other problems
01

Enquiries get lost

A client wrote through the website, email or a messenger — and nobody answered.

How it's solved ›
02

Reports are built by hand

Every week someone spends half a day merging figures from five spreadsheets into one report.

How it's solved ›
03

Nobody fills in the CRM

You bought Bitrix24, but managers keep clients in a notebook and in their heads.

How it's solved ›
04

Managers don't call back

A client is waiting for a call, and the manager forgot or ran out of time.

How it's solved ›
05

Nobody answers reviews

Reviews on marketplaces and maps sit unanswered for weeks.

How it's solved ›
06

The same questions, again and again

Staff and clients ask the same things, and the same person always answers.

How it's solved ›
07

Proposals and contracts take hours

A commercial proposal is stitched together from three old files over half a day.

How it's solved ›
08

Documents are checked by hand

Invoices, acts and contracts are checked by eye, and mistakes still slip through.

How it's solved ›
09

A customer went quiet and nobody noticed

You sent a proposal, the customer never replied, and it was forgotten.

How it's solved ›
10

Supplier quotes without retyping

Suppliers send quotes as PDFs, and a manager retypes them into a spreadsheet by hand.

How it's solved ›
11

Supplier requests in minutes

A client asks for a price, and a manager writes to suppliers one by one and waits days for replies.

How it's solved ›
12

Supplier invoices are keyed in by hand

An accountant retypes every supplier invoice into 1C: it takes time, and typos creep in.

How it's solved ›
14

An automation broke and nobody noticed

The website form stopped sending enquiries, and it took a week to find out.

How it's solved ›
08 / Get in touch

Is this you? Let's talk.

The review is 30 minutes and free. Within 2 working days you get one page: what to automate first and what it costs. If you don't need automation, we'll say so.

Email
Repliesusually the same day, the next working day at the latest
Whereremote, across Russia
In your email, tell us
  1. What the company does and how many people work there
  2. Which manual work repeats every day
  3. Which system you keep clients in: Bitrix24, amoCRM, 1C, a spreadsheet?
  4. How best to reach you
ЙП
Yadukrishnan Presheed, founder

Designs and implements AI systems for companies' day-to-day operations. Author of "Thumbs Up Russia" (2023). Master's student at Siberian Federal University.