Home / Problems / Problem 01

Enquiries get lost

A client wrote through the website, email or a messenger — and nobody answered. Why it happens, what you can do yourself today, and how AI solves it.

01 / What it looks like

Sound familiar?

02 / Free

What you can do yourself today.

Three steps with no cost and no us. Often that alone cuts the losses noticeably.

01

One front door

Route every channel into one shared inbox or one CRM pipeline. Even without automation this removes a lot of the loss.

02

A first-reply rule

Agree that every enquiry gets a short reply within an hour during business hours, even if it is "received, we'll get back to you by 3 pm".

03

A daily check

Once a day one person checks that every enquiry has an owner and a next step. Five minutes a day.

03 / The cause

Why it happens.

Enquiries get lost not because people work badly. There are more channels than people checking them, and an enquiry has no owner from the moment it arrives.

04 / The fix

How AI solves it.

  1. AI reads every incoming enquiry — email, website, messengers — the moment it arrives.
  2. It works out what the client needs, how urgent it is and who it belongs to.
  3. It creates a CRM record with the fields filled in and assigns an owner.
  4. It drafts the first reply; your employee checks it and sends it in one tap.
  5. If an enquiry sits unanswered, it reminds the owner, then the manager.
What's included
  • Connecting your enquiry channels
  • Routing rules for your departments
  • Writing to your CRM (Bitrix24, amoCRM and others)
  • Reply drafts in your tone
  • Reminders and a daily enquiry summary
  • Staff training and a warranty period
What we need from you
  • Access to the channels enquiries arrive in
  • A CRM or spreadsheet where you track clients
  • One person on your side who knows the process
One process automated end to end · 2–6 weeks
from ₽250,000

Not a public offer. The exact price is set after the first call. More on pricing ›

Review my case
05 / Security

Security, point by point.

  1. AI runs on Russian models — YandexGPT or GigaChat.
  2. In operation the system uses Russian models and Russian cloud — your clients' data does not go to foreign services.
  3. Access only to what the task needs. You can revoke it at any time.
  4. Every AI action is logged: you can see what it did and when.
  5. Anything that goes outside — an email, a reply to a client, a document — is approved by your employee first.
06 / Questions

Frequent questions.

Do we need to buy a new CRM?

No. We connect to the one you already have. If you have none, we start with a simple spreadsheet and suggest what to adopt.

Will AI answer clients on its own?

By default AI prepares a draft and your employee sends it. Fully automatic replies are switched on only for simple cases, and only if you want them.

How much does it cost?

Automating one process starts at ₽250,000 and takes 2–6 weeks. The exact price is fixed after the first call.

How is this different from a chatbot that costs a few thousand roubles?

A cheap bot answers questions, and that is all. We build AI into your work: the enquiry lands in your CRM by itself, gets an owner, and the result shows in your reports. Scope and price are fixed before we start, there is a warranty after launch, and we stay in touch.

07 / Other problems
02

Reports are built by hand

Every week someone spends half a day merging figures from five spreadsheets into one report.

How it's solved ›
03

Nobody fills in the CRM

You bought Bitrix24, but managers keep clients in a notebook and in their heads.

How it's solved ›
04

Managers don't call back

A client is waiting for a call, and the manager forgot or ran out of time.

How it's solved ›
05

Nobody answers reviews

Reviews on marketplaces and maps sit unanswered for weeks.

How it's solved ›
06

The same questions, again and again

Staff and clients ask the same things, and the same person always answers.

How it's solved ›
07

Proposals and contracts take hours

A commercial proposal is stitched together from three old files over half a day.

How it's solved ›
08

Documents are checked by hand

Invoices, acts and contracts are checked by eye, and mistakes still slip through.

How it's solved ›
08 / Get in touch

Is this you? Let's talk.

The review is 30 minutes and free. Within 2 working days you get one page: what to automate first and what it costs. If you don't need automation, we'll say so.

Email
Repliesusually the same day, the next working day at the latest
Whereremote, across Russia
In your email, tell us
  1. What the company does and how many people work there
  2. Which manual work repeats every day
  3. Which system you keep clients in: Bitrix24, amoCRM, 1C, a spreadsheet?
  4. How best to reach you
ЙП
Yadukrishnan Presheed, founder

Designs and implements AI systems for companies' day-to-day operations. Author of "Thumbs Up Russia" (2023). Master's student at Siberian Federal University.