01
One waiting list
Keep a table: who we wrote to, about what, when we expect a reply. Once a day, look at what is overdue.
Three steps with no cost and no us. Often that alone cuts the losses noticeably.
Keep a table: who we wrote to, about what, when we expect a reply. Once a day, look at what is overdue.
When you send a proposal, put a reminder in the calendar for the third working day.
Write a gentle reminder and a last check-in. Change only the name and the subject.
A customer's silence gives no sign: there is no email, so it seems there is nothing to follow up. The manager has to remember on their own, on top of a full workload.
You sent a customer a proposal or an invoice and you are waiting for an answer. Days pass, the manager gets new enquiries, and remembers that email by chance or not at all. Meanwhile the customer is making a deal with someone else.
They send a proposal and move on to the next customer. A week later they remember, or they do not. To find who has not replied, they open threads one by one.
Press "Show how it works": six steps, one at a time.
| Step | Who |
|---|---|
| Remember we are waiting for a reply | manager |
| Find the thread | manager |
| Work out how the conversation ended | manager |
| Write the reminder | manager |
The manager sends a proposal from their mailbox or CRM. There is nothing new to do.
The system sees the thread and notes who spoke last.
Every day the system looks for threads where we wrote last and there is no reply for longer than the time you set. One time for customers, another for suppliers.
If the person already answered in a connected channel, the thread does not make the list.
First it checks whether the last message is waiting for an answer. "Thanks, understood" needs no reminder. An unanswered question about price does.
Then it writes a short reminder that takes in what was already discussed.
They see the list and the drafts. They edit the text, send it themselves from their own mailbox, or put it off. If the customer replied by phone, one tap records it.
The system sends nothing to a customer on its own. A person decides when and what to write.
The email leaves from the manager's usual mailbox, in their name. For the customer it looks like any other email.
After that the system waits again. If there is still no reply, the thread comes back to the list.
| Who | Status |
|---|---|
| Client 2 | reminder sent |
| Client 5 | postponed to 24.10 |
One short list for the owner: which conversations have stalled and how much money sits in them.
Suppliers who promised a price and disappeared are on the same list.
| Who | About | Amount | Silent |
|---|---|---|---|
| Client 2 | A4 paper | 62,000 ₽ | 9 d. |
| Client 5 | Pipes | 118,400 ₽ | 4 d. |
| Total in silent conversations | 180,400 ₽ | ||
Example on made-up data: the companies, goods and prices are invented for the demo.
Put in your own numbers: this is your calculation, we promise nothing.
—
How much of it we can win back, we work out together in the free review.
Not a public offer. The exact price is set after the first call. More on pricing ›
No. AI drafts, the manager edits and sends. Nothing goes out without a person.
The manager marks it with one tap and the conversation leaves the list. If the reply came into the connected mail or CRM, the system sees it by itself.
As one automated process: from ₽250,000, 2–6 weeks.
A cheap bot answers questions, and that is all. We build AI into your work: the enquiry lands in your CRM by itself, gets an owner, and the result shows in your reports. Scope and price are fixed before we start, there is a 30-day warranty after launch, and we stay in touch.
You do. The data, the subscriptions, the accounts and the system itself are in your name. We host nothing and own nothing: we set everything up in your services, under your accounts, and leave. You pay for the subscriptions directly, with no mark-up from us. For the first 30 days after launch, fixes are free. After that, if anything needs fixing or extending, we come back when you ask and reply within one business day.
A client wrote through the website, email or a messenger — and nobody answered.
Every week someone spends half a day merging figures from five spreadsheets into one report.
You bought Bitrix24, but managers keep clients in a notebook and in their heads.
A client is waiting for a call, and the manager forgot or ran out of time.
Staff and clients ask the same things, and the same person always answers.
A commercial proposal is stitched together from three old files over half a day.
Invoices, acts and contracts are checked by eye, and mistakes still slip through.
Suppliers send quotes as PDFs, and a manager retypes them into a spreadsheet by hand.
A client asks for a price, and a manager writes to suppliers one by one and waits days for replies.
An accountant retypes every supplier invoice into 1C: it takes time, and typos creep in.
A deal was won but no invoice went out. An invoice is overdue and nobody noticed.
The website form stopped sending enquiries, and it took a week to find out.
The review is 30 minutes and free. Within 2 working days you get one page: what to automate first and what it costs. If you don't need automation, we'll say so.
Designs and implements AI systems for companies' day-to-day operations. Author of "Thumbs Up Russia" (2023). Master's student at Siberian Federal University.