Home / Problems / Problem 04

Managers don't call back

A client is waiting for a call, and the manager forgot or ran out of time. Why it happens, what you can do yourself today, and how AI solves it.

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01 / What it looks like

Sound familiar?

02 / Free

What you can do yourself today.

Three steps with no cost and no us. Often that alone cuts the losses noticeably.

01

A "waiting for a call" list

Keep one shared list of clients you promised to call back, with a date. Check it morning and evening.

02

A missed-call rule

Every missed call gets a call back within an hour during business hours. Whoever answered last calls back.

03

A promise is a task

Every "I'll call you back" is written straight away as a dated task in the CRM or calendar.

03 / The cause

Why it happens.

Managers don't call back not out of laziness: they have dozens of clients and the promises aren't written down anywhere. Memory is a bad CRM.

04 / The fix

How AI solves it.

  1. AI sees missed calls and enquiries and immediately creates a callback task for the owner.
  2. It finds "I'll call tomorrow" promises in chats and notes and turns them into dated tasks.
  3. It reminds the manager, and if the call still isn't made, tells the head of sales.
  4. Once a day it shows which clients have been waiting longest.
What's included
  • Connection to your telephony and CRM
  • Automatic callback tasks
  • Reminders to managers and their head
  • A daily "waiting for a call" list
  • Team training
What we need from you
  • A CRM (Bitrix24, amoCRM or similar)
  • Telephony connected to the CRM, or a call log export
  • Your rule: how soon a callback must happen
Bitrix24 + AI · timeline on request
from ₽60,000

Not a public offer. The exact price is set after the first call. More on pricing ›

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05 / Security

Security, point by point.

  1. AI runs on Russian models — YandexGPT or GigaChat.
  2. In operation the system uses Russian models and Russian cloud — your clients' data does not go to foreign services.
  3. Access only to what the task needs. You can revoke it at any time.
  4. Every AI action is logged: you can see what it did and when.
  5. Anything that goes outside — an email, a reply to a client, a document — is approved by your employee first.
06 / Questions

Frequent questions.

Will AI make the calls?

No. AI makes sure the call isn't forgotten; your manager makes it.

Do we need new telephony?

Usually not: we connect to the one already linked to your CRM. We check on the first call.

How much does it cost?

As an add-on to your CRM, from ₽60,000. If the whole process needs rework, from ₽250,000.

How is this different from a chatbot that costs a few thousand roubles?

A cheap bot answers questions, and that is all. We build AI into your work: the enquiry lands in your CRM by itself, gets an owner, and the result shows in your reports. Scope and price are fixed before we start, there is a warranty after launch, and we stay in touch.

07 / Other problems
01

Enquiries get lost

A client wrote through the website, email or a messenger — and nobody answered.

How it's solved ›
02

Reports are built by hand

Every week someone spends half a day merging figures from five spreadsheets into one report.

How it's solved ›
03

Nobody fills in the CRM

You bought Bitrix24, but managers keep clients in a notebook and in their heads.

How it's solved ›
05

Nobody answers reviews

Reviews on marketplaces and maps sit unanswered for weeks.

How it's solved ›
06

The same questions, again and again

Staff and clients ask the same things, and the same person always answers.

How it's solved ›
07

Proposals and contracts take hours

A commercial proposal is stitched together from three old files over half a day.

How it's solved ›
08

Documents are checked by hand

Invoices, acts and contracts are checked by eye, and mistakes still slip through.

How it's solved ›
08 / Get in touch

Is this you? Let's talk.

The review is 30 minutes and free. Within 2 working days you get one page: what to automate first and what it costs. If you don't need automation, we'll say so.

Phone+7 963 184-51-94
Email
Repliesusually the same day, the next working day at the latest
Whereremote, across Russia
In your email, tell us
  1. What the company does and how many people work there
  2. Which manual work repeats every day
  3. Which system you keep clients in: Bitrix24, amoCRM, 1C, a spreadsheet?
  4. How best to reach you
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ЙП
Yadukrishnan Presheed, founder

Designs and implements AI systems for companies' day-to-day operations. Author of "Thumbs Up Russia" (2023). Master's student at Siberian Federal University.